Recovery Centers of America

Improving inefficient systems for smoother patient intake

十大正规博彩网站排名 worked directly with RCA’s CTO to determine what intake process would match the reputation of the modern rehab facility, so patients felt more at ease when they entered, even despite the emotions they were experiencing. Think helped identify the parts of the current process that were inefficient and time-consuming and how they could be more efficient and effective.

Turning assessments into action: The results

十大正规博彩网站排名 then developed a sprint plan around critical features and a backlog strategy for future engagements, collaborating closely with RCA’s development team to ensure feasibility. Structured sprints enabled rapid prototyping, usability testing, and iterative design so that every feature heading into development was user-validated.

十大正规博彩网站排名 delivered designs, documentation, process, and operations improvements that let the RCA team continue executing product enhancements and measuring impact. 

• Technology Discovery Documentation 
• Qualitative, Quantitative, Heuristic Analysis Reports 
• Salesforce performance Proof-of-Concept 
• High-fidelity prototypes in Figma 
• Design system style guide in Figma 
• Continuous Improvement Plan (Short and Long-term KPI measurements)